Payment and refunds

Payment methods

Payments are accepted by bank card and the other methods our payment partner offers. Card details are entered on the partner’s secure page and never reach us.

When credits arrive

As soon as the payment is confirmed, usually in under a minute. Nothing is shipped: the service is delivered through the website and credits appear on your account balance.

If a payment went through and credits have not appeared within 15 minutes, write to us with the date, amount and transaction number. We will look into it and add them by hand.

Receipt

The seller pays professional income tax. The receipt is issued through the «Мой налог» service and sent to the email address given at payment. No cash-register receipt is produced under this regime, and none is required.

Refunds

Unused credits can be refunded on request within 14 days of purchase, for the value of the unused part of the pack.

Credits already spent are not refunded: the service they paid for was delivered — the file was processed and available to download.

If a job failed through our fault, the credits it consumed return to your balance automatically, without you asking.

To request a refund, write from the address your account uses and include the date and amount. Money is returned by the method it was paid with, within 10 working days of agreement.

Stopping

You can stop using the service at any time. Account deletion is available on request; unused credits are refunded on the terms above.